Support
Stuck on something? Here are answers to the questions we hear most. If yours isn't here, write to us — a real person reads every email.
Frequently asked questions
Recording
Roadlet stopped recording in the background. What can I do?
Open iOS Settings → Roadlet → Location and choose "Always", with Precise Location on. Make sure Low Power Mode is off during long drives and that Background App Refresh is enabled for Roadlet.
A stop wasn't detected.
Stops are detected when the vehicle stays still for a few minutes. Very short stops may be skipped. You can always add a stop by hand from the trip, the Live Activity, a widget, CarPlay or Siri.
Does Roadlet work without coverage?
Yes. Everything is saved on your phone and syncs automatically when you're back online. Maps you haven't viewed before may not show detail while offline, but your route is still recorded.
Crew and Convoy
How do I invite someone to a trip?
Open the trip, tap Invite and create a link for an editor or a viewer. Anyone with the link can join with that role, so share it only with people you trust.
Why can't I see someone in Convoy?
Each person has to turn Convoy on for that trip and allow location access. Positions update when their phone has coverage.
How are shared expenses split?
Each expense has a payer and the people it is split among. Roadlet adds everything up and shows who owes whom with the fewest payments.
Roadlet Plus
How do I cancel Roadlet Plus?
On your iPhone, open Settings, tap your name, then Subscriptions, and choose Roadlet. Cancel at least 24 hours before it renews; you keep Plus until the end of the period you paid for.
I have Plus but don't see it on another device.
Sign in to Roadlet with the same account and use the same Apple ID in the App Store. If it still doesn't show up, tap Restore Purchases on the Roadlet Plus screen.
How do I get a refund?
Payments are processed by Apple, so refunds are requested from Apple at reportaproblem.apple.com.
Your data
How do I export a trip?
Open the trip, tap Export and pick GPX, KML or JSON. Exported files include every crew member's track and private stops, so check before sharing them publicly.
How do I delete my account?
Open your Profile, go to your account and tap Delete account. Trips where you are the only member are deleted, and you are removed from shared trips.
How do I stop a trip from contributing to Spots?
Open the trip's Spots & privacy settings and turn off Share stops anonymously. You can also mark individual stops as secret: they never become part of a Spot.